Home / Bushbalm™ Careers - Customer Care Specialist

At Bushbalm™ Skincare our community is everything and we are devoted to our customers opinions, feedback, and suggestions.

We have the privilege and opportunity to engage with our customers as if they were one of our good friends. We take a hospitality approach in all conversations and general inquiries to make sure we give the best recommendations and responses.

NOTE: We are looking to hire in Ottawa, Canada to have someone join our team at the Bushbalm™ HQ. 


Responsibilities:

  • Responsible for responding to all customer requests/inquiries/concerns in a timely manner with realness, empathy, honesty and maturity to ensure the very best customer service experience. This includes multiple platforms of communication.
  • Compose friendly, relatable, creative and engaging responses to communicate on brand messaging.
  • Collaborate with Bushbalm™ Skincare leadership team in order to investigate, follow up and resolve all customer issues.
  • Monitor all company social media channels, and actively engage with followers as needed.
  • Use conflict resolution skills in a positive and friendly manner.
  • Responsible for managing customer journey experiences (i.e. Before and After Progress studies.)
  • Assist in day to day tasks with the rest of the Bushbalm™ Skincare team.
  • Communicate and assist all wholesale and retail partners.

About This Role: 

This is a full time role. You will work closely with the Director of Brand & Marketing, as well as the customer service team. In this position, you'll be required to work in a fast-paced environment that will allow you to learn the in's and out's of a skincare company that is growing and launching new products.


Role Requirements 

  • As a skincare company you must be passionate about the industry. 
  • You will be working with technology, so must be fairly proficient (think ecommerce, ticketing software, social media, etc). 
  • Not a requirement, but experience with Shopify is ideal. 
  • You must be a great communicator. This is critical to the role and connecting with our customers.

To apply please email your resume and cover letter to kiana@mybushbalm.com or fill out this form: CUSTOMER SUCCESS FORM