Privacy policy

 

Bushbalm Inc.

1. Overview

This Privacy Policy describes how Bushbalm Inc. (“Bushbalm,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you interact with us, including when you:

  • Visit or use bushbalm.com, bushbalm.ca, or any website or digital experience that links to this Privacy Policy

  • Purchase products from us directly as a consumer

  • Create an account, sign up for emails or SMS, or participate in promotions

  • Communicate with our customer support team

  • Engage with us through social media, surveys, or reviews

Collectively, these are referred to as the “Services.”

By using the Services or providing personal information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, subject to applicable law.

If you do not agree, do not use the Services.


2. Jurisdictional Scope

Bushbalm is a Canadian company. Our privacy practices are designed to comply with Canadian privacy laws, including PIPEDA, and applicable provincial privacy legislation.

We also comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), as described below.

If you access the Services from outside Canada, you are responsible for ensuring compliance with local laws.


3. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above. Material changes may be communicated via our website or email.

Continued use of the Services after changes take effect constitutes acceptance of the revised Privacy Policy.


4. Personal Information We Collect

4.1 Information You Provide Directly

We may collect the following categories of personal information:

Contact and Account Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Account login credentials

  • Language preferences

Transaction Information

  • Products purchased

  • Order history

  • Payment method (processed by third-party payment processors)

  • Returns, refunds, or exchanges

Communications

  • Customer service inquiries

  • Emails, chat messages, or SMS communications

  • Survey responses and feedback

User-Generated Content

  • Product reviews and ratings

  • Testimonials

  • Images, comments, or content submitted through promotions or social media


4.2 Information Collected Automatically

When you use the Services, we automatically collect certain information, including:

Device and Technical Data

  • IP address

  • Browser type

  • Operating system

  • Device identifiers

  • Language and time zone

Usage and Analytics Data

  • Pages viewed and time spent

  • Clicks, scroll activity, and navigation paths

  • Search queries on our site

  • Interactions with emails and ads

Approximate Location Data

  • Inferred from IP address or device settings


4.3 Information from Third Parties

We may receive personal information from:

  • Shipping carriers (address validation and delivery updates)

  • Payment processors

  • Analytics and marketing providers

  • Social media platforms when you interact with us

  • Fraud prevention services


5. How We Use Personal Information

We use personal information to:

  • Fulfill and deliver orders

  • Process payments, returns, and refunds

  • Provide customer support

  • Manage customer accounts

  • Communicate transactional messages

  • Send marketing communications (where permitted and based on your preferences)

  • Administer promotions, contests, and loyalty programs

  • Analyze and improve our products, services, and website

  • Detect fraud and secure our systems

  • Comply with legal and regulatory obligations


6. How We Disclose Personal Information

We may disclose personal information to:

Service Providers
Third parties that perform services on our behalf, including:

  • Payment processors

  • Shipping and fulfillment partners

  • Email, SMS, and customer support platforms

  • Analytics and marketing providers

  • IT and hosting providers

Professional Advisors
Legal, accounting, insurance, and compliance advisors.

Legal and Regulatory Authorities
When required by law or to protect the rights, safety, and security of Bushbalm and others.

Business Transactions
In connection with a merger, acquisition, or sale of assets.

Aggregated or De-Identified Data
That cannot reasonably identify you.

We do not sell personal information.


7. Advertising, Cookies, and Analytics

We use cookies and similar technologies to operate our website and understand user behavior.

We may use third-party services such as Google Analytics, Meta, TikTok, or similar platforms to:

  • Measure performance

  • Improve user experience

  • Deliver interest-based advertising

You can manage cookie settings through your browser or device. Disabling cookies may affect functionality.


8. Data Security

We implement reasonable physical, administrative, and technical safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.


9. Data Transfers and Retention

International Transfers
Personal information may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate. These jurisdictions may have different data protection laws.

Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.


10. Your Rights and Choices (Canada & General)

You may:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Withdraw consent (subject to legal or contractual restrictions)

  • Opt out of marketing communications at any time

Requests can be made by contacting us using the details below.


11. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose

  • Request access to or deletion of your personal information

  • Correct inaccurate personal information

  • Opt out of the sale or sharing of personal information (we do not sell or share for cross-context behavioral advertising)

  • Not be discriminated against for exercising your rights

To submit a request, contact us using the information below and include “California Privacy Request” in the subject line.

We may verify your identity before responding.


12. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that such information has been collected, we will delete it promptly.


13. Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.


14. Contact Us / Privacy Officer

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

Attn: Privacy Officer
Bushbalm Inc.
Address: 302-2934 Baseline Rd. Ottawa ON. K2H1B2
Email: privacy@mybushbalm.com


15. Privacy Authorities

You may also contact the appropriate privacy authority:

  • Office of the Privacy Commissioner of Canada: 1-800-282-1376

  • Alberta Office of the Information and Privacy Commissioner: 1-888-878-4044

  • Commission d’accès à l’information du Québec: 1-888-528-7741